During our 18 year relationship with Centerplate, the company has consistently delivered solutions to better our services and made significant contributions in retaining existing business and gaining new business for the performing arts complex.
Our Total Solution Approach
We are on a mission to be #1 in Event Hospitality by dedicating ourselves to providing a total solution platform to our clients that does much more than solely serve food. Our service solution addresses the overall guest experience – no exceptions! We are so devoted to this prospect that we have trademarked the concept:
E3 Executing Extraordinary Experiences™, to be held true for each and every guest every time, every day.
A central component of the E3 mission is our ‘Think It. Build It. Fix It.’ approach, which involves the rapid development and deployment of a number of initiatives across several dimensions to create enhanced experiences and larger Returns.
To that end, Centerplate has launched the Centers of Excellence, a company-wide platform leveraging the firm’s deep hospitality expertise to facilitate revenue-enhancing, service innovations in the quickest manner possible. The Centers of Excellence incorporates teams which are tasked with developing best practices for maximizing both the guest experience and client profitability. In addition to intelligence on technology innovation, service efficiencies and menu development, the Centers combine the collective expertise of Centerplate’s senior management with institutional company knowledge and ongoing operational improvements. The goal of this collective expertise is to address areas such as human capital and training; frontline, GM Academy, Leadership Institute, marketing and promotions, error prevention, supply chain management and profitability control.
We have created two of these teams, each one focused on the unique needs of the different sectors of our business - Sports and Entertainment and Convention Centers. Each group is led by our Senior Vice Presidents and comprised of members from operations, marketing, procurement, culinary, and promotions management teams.